1. Scope and provider
These Terms and Conditions (“Terms”) apply to all agreements concerning use of the web-based developer platform, interfaces, and AI-supported decision models offered under the goff brand (collectively, the “Service”). The provider is the person or entity identified in the Legal Notice (“Provider”).
The Service is intended exclusively for entrepreneurs within the meaning of Section 14 BGB, legal persons under public law, and special funds under public law. No agreements are concluded with consumers. Deviating customer terms apply only if the Provider expressly agrees to them in text form.
2. Formation of the agreement and account
Presentation of the Service does not constitute a binding offer. An agreement is formed when the customer creates an account and the Provider activates it or makes the Service available. Individual offers take precedence over these Terms.
During registration, the customer provides complete and accurate information, keeps it current, and protects credentials and API keys against third-party access. Actions performed using an API key are attributed to the customer unless the Provider is responsible for the misuse. Suspected loss or misuse must be reported without undue delay.
3. Service
The Service processes states and typed criteria submitted by the customer and returns, in particular, choice, score, and yes/no results together with technical confidence values. Scope, models, interfaces, prices, and any usage limits are specified in the service description incorporated when the agreement is formed or in an individual offer.
The Provider may develop the Service further, provided this does not materially impair the agreed core service. Models and technical parameters may be updated. Reproducibility of AI results is owed only where expressly agreed.
4. AI results and human oversight
AI-based results are probabilistic and may be incomplete, inaccurate, or unsuitable. Before productive use, the customer reviews results from a professional and legal perspective and implements appropriate human oversight, tests, thresholds, and fallback procedures.
Without a separate agreement, the Service may not be used as the sole basis for decisions producing legal or similarly significant effects on natural persons, or in systems critical to life, health, or safety. The customer remains responsible for its specific use, including compliance with Regulation (EU) 2024/1689 (EU AI Act).
5. Acceptable use
The customer may not use the Service to:
- violate applicable law, official orders, or third-party rights;
- process unlawful, discriminatory, harmful, or misleading content;
- enable malware, attacks, circumvention of safeguards, or unauthorised access;
- copy, decompile, or overload the Service, or conduct security tests without prior consent;
- resell API keys or grant third parties independent access not covered by the agreement.
The Provider may temporarily suspend access where necessary to address concrete security risks, prevent misuse, or respond to payment default. The customer’s legitimate interests will be considered.
6. Customer data and rights
Rights in the customer’s inputs, data, and other content remain with the customer or the respective rights holders. The customer grants the Provider the non-exclusive rights of use required to provide, secure, and bill for the Service, limited to the term of the agreement.
The customer ensures that it has the required rights and legal bases for submission. Customer inputs and results are not used to train models unless expressly agreed otherwise.
7. Data protection and processing
Where the Provider processes personal data contained in customer inputs on the customer’s behalf, the Data Processing Agreement forms part of the agreement. In the event of a conflict, the DPA prevails on processing matters. The Provider’s privacy information applies to account, contract, and billing data.
8. Fees and credits
Prices displayed at the time of order or individually agreed apply, plus statutory VAT. Usage is billed according to technically measured input tokens. The portal currently states the price per one million input tokens; output tokens are chargeable only where the price information expressly says so.
Credits are added after payment has been confirmed. The customer monitors its usage and maintains sufficient credit. If no credit remains, the Provider may suspend paid use. Top-ups and unused credit are generally non-refundable and are not paid out when the agreement ends. Claims arising from duplicate or erroneous charges and mandatory statutory refund rights remain unaffected. If a payment is disputed or charged back, the Provider may reverse the associated credit and suspend paid use until the dispute is resolved. No separate chargeback fee is imposed.
9. Availability and support
Unless a Service Level Agreement has been agreed, the Provider does not owe any specific minimum availability. Temporary restrictions due to maintenance, security measures, force majeure, or disruptions outside the Provider’s control may occur. Reported disruptions will be addressed with reasonable effort.
10. Remedies for defects
The customer reports defects without undue delay and in a reproducible manner. At its option, the Provider may remedy defects through repair or replacement. If subsequent performance fails, statutory rights apply. Strict liability under Section 536a(1), first alternative, BGB for defects already present when the agreement was concluded is excluded.
11. Liability
The Provider has unlimited liability for intent and gross negligence, injury to life, body, or health, under the German Product Liability Act, and to the extent of an expressly assumed guarantee.
For a slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for the agreement at the time it was concluded. Liability for slight negligence is otherwise excluded. These limitations apply correspondingly to the Provider’s corporate bodies, employees, and agents.
12. Term and termination
Unless otherwise agreed, the agreement runs for an indefinite term and may be terminated by either party in text form with 14 days’ notice. The right to terminate for cause without notice remains unaffected. After the agreement ends, API keys will be disabled and customer data deleted or returned in accordance with the DPA.
13. Amendments
The Provider may amend these Terms prospectively where required due to changes in law, security requirements, or further development of the Service and where reasonable for the customer. Material amendments will be communicated in text form at least four weeks before taking effect. If the customer objects, the agreement may be terminated ordinarily as of the amendment date. Price changes require separate notice.
14. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The Provider’s registered office is the exclusive place of jurisdiction for merchants, legal persons under public law, and special funds under public law. Amendments and additions to individual agreements must be made in text form unless stricter form is required by law.